The content of this website is provided by Zencup Ltd for informational purposes only. It reflects published scientific opinions, shared knowledge, and experiences of the Zencup community unless otherwise stated. It is not intended to diagnose, treat, cure, or prevent any medical condition, nor does it replace professional medical advice or treatment.
Before using our products, please consult with a healthcare professional, particularly if you are pregnant, taking medication, or have an underlying medical condition.
While Zencup strives to ensure the accuracy of website content, we cannot guarantee that all information is complete, up-to-date, or error-free. Any reliance on the content is at your own risk. Our products are designed to complement a balanced diet and healthy lifestyle, not to replace them.
Zencup Ltd is not liable for any loss resulting from website unavailability or issues with third-party links provided on the site. Links to external websites do not imply endorsement or approval of their content.
1.1. Website Operator
This website is operated by Zencup Ltd. By accessing this site or purchasing products from us, you agree to these Terms and Conditions, which govern your use of the site and any transactions.
1.2. Updates to Terms
Zencup reserves the right to modify these Terms and Conditions at any time. Updated terms will be effective immediately upon publication on the website. It is your responsibility to review them regularly.
1.3. Communication
Your email address is essential for order confirmations, updates, and other service communications. By registering on our website, you agree to receive such communications. You will only receive marketing emails if you opt in, and you can unsubscribe at any time.
2.1. Pricing
All product prices are as displayed on the website at the time of purchase. Prices are subject to change and may vary between orders. Delivery charges, if applicable, will be shown at checkout.
2.2. Payment Methods
We accept payments through credit/debit cards and other payment methods as listed during checkout. Payment is processed when your order is confirmed.
2.3. Order Confirmation
Once your order is placed, you will receive confirmation on the website or via email. This serves as acceptance of your order and agreement to these Terms.
2.4. Amendments
Changes to orders cannot be made once they have been processed. Please ensure all details are accurate before confirming your order.
3.1. Shipping Address
It is your responsibility to provide a complete and accurate delivery address. Incorrect details may result in delays or failed deliveries.
3.2. Delivery Timelines
We aim to dispatch orders placed before 8:00 PM (Monday–Friday) on the same business day. Orders placed after this time or on weekends will be processed the next working day. Delivery times are estimates and subject to change.
3.3. Failed Deliveries
If no one is available at the delivery address, the courier may attempt redelivery or hold the package at a local facility. Zencup is not liable for lost or stolen packages if delivery instructions request leaving the package unattended.
3.4. Damaged or Incorrect Goods
If your order is incomplete, damaged, or incorrect, notify us promptly. We will arrange for replacements or refunds as necessary.
4.1. Returns
Unused products in their original condition can be returned within 30 days of delivery for a full refund. Return shipping costs are the customer’s responsibility.
4.2. Cancellations
Orders cannot be cancelled once dispatched. If you wish to cancel before dispatch, contact us as soon as possible.
4.3. Refunds
Refunds will be processed within 14 days of receiving returned items or the cancellation request, provided goods are returned unused and in their original condition.
5.1. Product Use
Zencup Ltd is not liable for any adverse effects resulting from improper use of products. Always follow usage instructions and consult a healthcare professional if needed.
5.2. Limitation of Liability
Zencup Ltd’s maximum liability is limited to the value of the products purchased and does not include indirect or consequential losses. In no event shall Zencup Ltd be liable for any loss of profit, loss of business, or loss of data.
5.3. Force Majeure
Zencup Ltd is not responsible for delays or non-fulfilment due to circumstances beyond our reasonable control, such as natural disasters, acts of government, or courier disruptions. In such cases, we will notify you and attempt to fulfil your order as soon as reasonably possible.
6.1. Data Protection
We take your privacy seriously. Personal information collected during transactions is handled in accordance with our Privacy Policy, which complies with the Data Protection Act 2018 and GDPR regulations.
6.2. Account Security
You are responsible for maintaining the confidentiality of your account credentials. Zencup is not liable for unauthorized account access due to your failure to secure your account information.
All website content, including text, images, and designs, is the property of Zencup Ltd. Unauthorized use, reproduction, or distribution of this content is prohibited and may result in legal action.
If you have concerns or complaints about your order or our services, please contact us via email at info@zencup.co.uk We will address your concerns promptly and aim to resolve any issues as quickly as possible.
These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be resolved under the exclusive jurisdiction of the courts of England and Wales. In the event of a dispute, both parties agree to attempt to resolve the matter amicably through negotiation before seeking legal recourse.